Customer Service

Shipping & Delivery

Your order is important to us and we offer shipping through USPS to help keep rates down.  If you would like to ship through FedEx or use your own account please call or shoot us an email.  

866-515-2477, info@sparrowlane.com

Privacy & Security

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.


Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site.

Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

* By E-Mail: info@sparrowlane.com
* By Phone: 1-866-515-2477
Returns & Replacements
* Items must be returned within 15 days of receipt.
* Returned items may be subject to a restocking fee.

* All items must be returned in the original containers.

Ordering

You will be notified if there are any issues with your order before it ships. You will receive updates from us by email in regards to the status of your order. You can always log into your account to view updates as well.

Payment, Pricing & Promotions

We accept all US major credit cards for payment. Pricing is subject to change. We also offer wholesale pricing to Restaurants and Retailers.

Viewing Orders

Our website allows you to view order updates online at any time. You may do this by logging into your account.

Updating Account Information

It is easy to update your account information, simply login and click My Account.